.complaint-page{background:#f6f6f0}.complaint-page main{background:linear-gradient(160deg,#f4f4eb 0%,#fafaf6 48%,#f3f5ef 100%)}.complaint-wrap{max-width:1370px;margin:auto;padding:32px 54px 70px}.complaint-crumb{display:flex;gap:12px;font-size:13px;color:#647463;margin-bottom:48px}.complaint-crumb a{text-decoration:none}.complaint-hero{display:grid;grid-template-columns:minmax(0,1.8fr) minmax(265px,1fr);gap:64px;align-items:center;padding-bottom:65px}.complaint-hero h1{font:500 clamp(38px,3.45vw,60px)/1.15 var(--serif);letter-spacing:-1.7px;margin:18px 0 24px}.complaint-hero h1 em{color:#687c57;font-weight:500}.hero-intro{font-size:18px;line-height:1.75;max-width:620px;color:#536650;margin:0 0 26px}.complaint-actions{display:flex;align-items:center;gap:20px;flex-wrap:wrap}.plain-link{font-size:14px;text-decoration:none;border-bottom:1px solid #b7c4aa;padding-bottom:3px;line-height:1.7}.microcopy{font-size:12px!important;line-height:1.7!important;color:#6b7b62!important;margin-top:16px}.consent-card{background:var(--forest);color:#f4f0e4;padding:29px 27px;border-radius:14px;position:relative;box-shadow:0 18px 40px #203d2012}.status-dot{font-size:10px;letter-spacing:1.5px;color:#d2c394;display:flex;align-items:center;gap:8px}.status-dot:before{content:'';width:6px;height:6px;background:#b5c299;border-radius:50%}.consent-card h2{font:400 27px/1.35 var(--serif);margin:20px 0 26px}.consent-card dl{margin:0 0 24px;font-size:12px}.consent-card dl>div{display:flex;justify-content:space-between;gap:16px;padding:11px 0;border-top:1px solid #ffffff1d}.consent-card dt{color:#b4c4af}.consent-card dd{margin:0;text-align:right}.consent-card a{font-size:12px;color:#e8d6a2;text-decoration:none}.pathway-band{border-block:1px solid #d5dece;padding:32px 0;display:grid;grid-template-columns:200px 1fr;gap:30px}.section-number{font-size:10px;letter-spacing:1.7px;color:#758165;font-weight:600}.pathway-band h2,.complaint-section h2{font:500 33px/1.3 var(--serif);letter-spacing:-.5px;margin:0 0 14px}.pathway-band p{font-size:15px;line-height:1.85;margin:0;max-width:800px;color:#576751}.pathway-band a{white-space:nowrap;font-size:13px}.complaint-section{padding:53px 0;border-bottom:1px solid #d5dece;scroll-margin-top:28px}.section-heading{display:flex;justify-content:space-between;align-items:flex-end;gap:30px;margin-bottom:27px}.section-heading h2{margin-top:12px}.section-heading p{font-size:15px;line-height:1.8;color:#5b6d54;max-width:720px;margin-bottom:0}.section-heading>.plain-link{flex:none}.condition-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:15px}.condition-card{background:#fff;border:1px solid #dce3d4;border-radius:10px;padding:24px;display:flex;flex-direction:column;gap:12px}.condition-ref{align-self:flex-start;background:#edf1e5;border-radius:4px;padding:4px 7px;font:11px 'Geist Mono',monospace;color:#516c43}.condition-card h3{font-size:17px;font-weight:550;margin:0}.condition-card p{font-size:14px;line-height:1.75;color:#617254;margin:0}.condition-card details{font-size:13px;color:#4f6946}.condition-card summary{cursor:pointer;padding-bottom:4px}.condition-card details p{margin:10px 0}.condition-actions{margin-top:auto;padding-top:12px;display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:12px;border-top:1px solid #e5eadd}.condition-actions a{text-decoration:none;color:#6a7957}.condition-actions button{padding:7px 0;background:transparent;font-size:12px;font-weight:550;color:#2c5438}.context-note{margin-top:22px;background:#eaf0e2;border-left:3px solid #9aab82;border-radius:0 8px 8px 0;padding:20px 24px;font-size:14px}.context-note p{margin:7px 0 0;line-height:1.8;color:#52684a}.context-note a{white-space:normal}.routing-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:35px}.routing-grid h3{font-size:17px;font-weight:550;margin:0 0 10px}.routing-grid p{font-size:14px;color:#5e7055;line-height:1.8}.routing-grid a{font-size:13px}.research-detail{margin-top:24px;border:1px solid #d5dfcb;padding:18px 22px;border-radius:8px;background:#ffffff80;font-size:14px;line-height:1.8}.research-detail summary{cursor:pointer;font-weight:500}.research-detail p{color:#566a4d;max-width:900px}.research-detail li{margin:8px 0}.other-pathways{font-size:13px;color:#66785a;margin:20px 0 0}.private-label{background:#e6eddd;color:#53694a;font-size:11px;padding:7px 10px;border-radius:20px;white-space:nowrap}.builder-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.02fr);gap:32px;align-items:start}#notesFields{border:0;margin:0;padding:0;min-width:0}#complaintNotes label:not(.reference-choice){display:block;font-size:14px;font-weight:550;margin:20px 0 8px}#complaintNotes label span{font-size:11px;color:#77866c;font-weight:400;margin-left:6px}#complaintNotes input:not([type=checkbox]):not([type=file]),#complaintNotes textarea,#complaintNotes select{border:1px solid #ccd6c3;border-radius:7px;background:white;width:100%;padding:12px;color:var(--ink);font-size:14px;line-height:1.6}#complaintNotes label:first-child{margin-top:0}.topic-guidance{font-size:12px;line-height:1.85;margin:12px 0 24px;color:#637555}.field-hint{font-size:12px;line-height:1.75;color:#6b7d5d;margin:8px 0 12px}.contact-fields{border:1px solid #dae3cf;border-radius:8px;padding:18px 18px 5px;margin:24px 0;min-width:0}.contact-fields legend{font-size:13px;font-weight:550;padding:0 5px}#complaintNotes input[type=file]{font-size:12px;width:100%;padding:8px 0}#complaintNotes input[type=file]::file-selector-button{border:1px solid #bdceb1;padding:9px 12px;border-radius:6px;color:#345136;background:#edf3e6;cursor:pointer;margin-right:10px}.file-inventory{padding-left:19px;font-size:12px;line-height:1.7;overflow-wrap:anywhere}.file-warning{color:#8b4a27}.reference-choice{display:flex;align-items:flex-start;gap:10px;font-size:12px;line-height:1.7;margin-top:22px}.reference-choice input{margin-top:4px;accent-color:#355c3d}.preview-panel{position:sticky;top:25px;max-height:calc(100dvh - 50px);overflow:auto;border:1px solid #d3ddc9;border-radius:12px;background:#fff;padding:27px;box-shadow:0 12px 35px #1f3a1810}.preview-heading{display:flex;justify-content:space-between;gap:12px;align-items:center}.preview-heading>span:last-child{font-size:11px;color:#718262}.preview-panel h3{font:500 28px/1.4 var(--serif);margin:13px 0}.preview-panel>p{font-size:13px;line-height:1.7;color:#6b7c5e}.preview-panel textarea{border:0;border-block:1px solid #e0e6d9;width:100%;background:white;color:#334b33;font-size:13px;line-height:1.8;padding:18px 0;margin:8px 0 20px;resize:vertical;height:clamp(180px,calc(100dvh - 550px),340px);min-height:180px;max-height:540px}.preview-actions{display:flex;gap:10px;flex-wrap:wrap}.preview-actions .button{flex:1;padding:10px 12px;font-size:13px}.handoff-note{background:#f0f4e9;border-radius:7px;padding:18px;margin-top:18px;font-size:13px}.handoff-note p{font-size:12px;line-height:1.8;color:#617453;margin:8px 0 14px}.handoff-note a{font-size:12px}.next-section h2{margin-top:12px}.next-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:30px}.next-grid p{font-size:14px;line-height:1.8;color:#5e7055}.next-grid strong{display:inline-block;margin-bottom:5px;color:#2b4b35}.sources-detail{margin-top:35px}.complaint-page .main-footer a{color:#5e7154}.complaint-page .main-footer{flex-wrap:wrap;gap:14px}.complaint-wrap a{overflow-wrap:anywhere}.complaint-page .button{white-space:normal;text-align:center}.complaint-page .mobile-public-header{background:#f4f5ee}
@media(min-width:1600px){.complaint-wrap{padding-top:42px}.complaint-hero{min-height:520px}.complaint-hero h1{font-size:65px}}
@media(max-width:1200px){.complaint-wrap{padding:28px 32px 50px}.complaint-hero{gap:30px;grid-template-columns:1.5fr 1fr}.complaint-hero h1{font-size:40px}.consent-card{padding:24px 20px}.condition-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.pathway-band{grid-template-columns:150px 1fr}.section-heading{align-items:flex-start;flex-direction:column;gap:16px}.builder-grid{gap:20px}.preview-panel{padding:21px}}
@media(max-width:760px){.complaint-wrap{padding:24px 20px 40px}.complaint-crumb{margin-bottom:28px;font-size:12px}.complaint-hero{grid-template-columns:1fr;gap:30px;padding-bottom:35px}.complaint-hero h1{font-size:clamp(36px,8.5vw,50px);letter-spacing:-1px}.hero-intro{font-size:16px}.consent-card{max-width:none}.consent-card h2 br{display:none}.consent-card h2{font-size:25px}.consent-card dl{margin-bottom:14px}.complaint-actions{gap:18px}.complaint-actions .button{padding:12px 16px}.pathway-band{grid-template-columns:1fr;gap:15px;padding:28px 0}.pathway-band h2,.complaint-section h2{font-size:29px}.complaint-section{padding:35px 0}.routing-grid,.next-grid{grid-template-columns:1fr;gap:20px}.routing-grid article{border-bottom:1px solid #dce4d4;padding-bottom:18px}.routing-grid article:last-child{border:0;padding:0}.builder-grid{grid-template-columns:1fr;gap:30px}.preview-panel{position:static;max-height:none;overflow:visible;padding:22px}.preview-panel textarea{height:300px}.next-grid{gap:4px}.private-label{align-self:flex-start}.condition-card{padding:18px}.context-note{padding:17px}.complaint-page .sidebar-account{margin-top:12px}}
@media(max-width:460px){.condition-grid{grid-template-columns:1fr}.condition-actions{font-size:13px}.complaint-hero .eyebrow{font-size:10px;letter-spacing:1.3px}.research-detail{padding:16px}.consent-card dl>div{font-size:11px}}